Webiscope, part of Innocom is a  technology company specializing in Observability and AIOps. We partner with industry-leading platforms such as NewRelic, PagerDuty, and StrongDM, while also helping our clients launch open Observability platforms using Grafana, Prometheus, Tempo, and Loki. Our mission is to empower enterprises and tech companies to achieve production excellence and optimize their digital operations.

Job Overview:
We are looking for a proactive and skilled Technical Solutions Engineer to join our team in Petach Tikva. This role is ideal for someone with a solid foundation in IT systems who is eager to enhance their skills in Observability and AIOps tools. You will work closely with customers and the CTO, supporting technical deployments, installations, training, and troubleshooting in a sales-aware environment.

Key Responsibilities:
• Deployment & Installation: Lead and assist in deploying and configuring Observability and AIOps solutions (e.g., NewRelic, Grafana, Prometheus) for customers.
• Customer Training: Conduct technical training sessions to enable customers to maximize the value of deployed solutions.
• Technical Support: Provide responsive technical support to customers, troubleshoot issues, and offer creative solutions.
• Documentation: Maintain detailed documentation of technical processes, configurations, and customer interactions.
• Sales Collaboration: Work alongside the CTO and sales team to align technical solutions with customer needs during pre-sales and post-sales engagements.
• Continuous Learning: Stay updated on Observability tools and technologies to bring best practices and innovations to customer engagements.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related field. Equivalent practical experience will also be considered.
• Experience:
• 1-3 years of experience in a technical role, such as IT support, system administration, or DevOps.
• Exposure to Observability tools (e.g., Grafana, Prometheus) or cloud platforms (AWS, Azure, GCP) is highly desirable.
• Technical Skills:
• Basic to intermediate understanding of IT systems and troubleshooting.
• Familiarity with Linux environments, cloud platforms, and scripting languages (e.g., Bash, Python) is an advantage.
• Strong communication skills in Hebrew and English, with the ability to explain technical concepts clearly.
• Customer-oriented mindset with the ability to build trust and relationships.
• Proactive problem-solving skills and a desire to grow professionally.

Why Join Webiscope & Innocom? 

• Gain hands-on experience with cutting-edge Observability and AIOps solutions.
• Work in a collaborative and innovative environment with opportunities for professional growth.
• Contribute to the success of industry-leading enterprises while building your technical expertise.
• This role is based in Petach Tikva, with occasional travel to customer sites or industry events as needed.